Bilingual Call Center Technical Support Agent

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming calls from healthcare providers, delivering customer service and support in both English and Spanish.

• Assist providers in accessing and navigating the Provider Portal, including issues related to account setup, passwords, and logins, as well as offering basic support.

• Provide assistance with inquiries regarding claims, eligibility, payments, authorizations, and other information accessible through the portal.

• Investigate and resolve provider inquiries utilizing available systems and resources.

• Offer clear information or additional support as necessary.

• Accurately record customer interactions and resolutions while adhering to customer service, quality, privacy, and security protocols.

• Collaborate with other teams when provider inquiries necessitate further research or assistance.

• Meet predefined expectations for customer service, quality, productivity, privacy, and security.

⛳️ Requirements

• Proficient in English and Spanish, with the capability to communicate effectively with clients in both languages.

• A minimum of four years of experience in customer service, call center, or other telephone-based roles.

• Excellent skills in customer service, communication, and problem-solving.

• Comfortable using computers, navigating through various systems, and learning new applications.

• Ability to thrive in a fast-paced call center environment, manage multiple tasks simultaneously, and accurately document customer interactions.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Generous and flexible vacation policy.

• Employer matching for 401(k) plans.

• Comprehensive health benefits.

• Educational assistance programs.

• Leadership and technical development academies.