Bilingual Call Center Representative, Spanish – English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address both inbound and outbound inquiries through various communication channels.

• Utilize different web-based applications for research and verification purposes.

• Provide responses to customer inquiries.

• Resolve and rehabilitate customer accounts that are overdue.

• Convey the appropriate actions to clients in a courteous and professional manner.

• Foster customer trust in the services offered by the company.

• Conduct follow-up calls on accounts that have not responded.

• Collaborate as a team to meet both group and individual objectives.

⛳️ Requirements

• Strong work ethic with a dedication to delivering exceptional customer service.

• Ability to manage workload priorities and handle a high volume of calls while maintaining a professional and friendly demeanor.

• Attention to detail.

• Outstanding communication skills.

• Proficiency in Spanish is a plus.

• Prior experience in call centers or collections is advantageous but not mandatory; considered a benefit.

• Comfortable navigating multiple web-based applications for research and verification.

• Availability for the standard schedule: Tuesday–Friday from 1–9 pm and Saturday from 10 am–6 pm.

🏝️ Benefits

• Opportunities for growth and advancement; promotion from within.

• Amazing company culture.

• Competitive salary.

• Health benefits.

• Comprehensive vacation package.

• Group health and dental coverage.

• Group RRSP program.

• Support for new parents.

• A diverse and inclusive workplace.

• Possible eligibility for performance-based incentive programs, including bonuses and commissions.