Bilingual – Back-Office Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls and emails in both French and English.

• Provide quotes to potential clients.

• Organize and coordinate crews/dispatch.

• Process payments efficiently.

• Oversee rebooking and maintain follow-up with clients.

• Utilize Quo for phone communications and Zoho CRM for tracking clients and jobs.

⛳️ Requirements

• Proficient in French with a clear and neutral command of English.

• Strong customer service instincts — empathetic yet resilient, capable of thinking quickly with callers of varying emotions.

• Experience in handling incoming phone calls.

• Comfortable using CRM and phone systems.

• Background in customer service, dispatching, or logistics is advantageous, though not mandatory.

• Familiarity with Quo and Zoho CRM is a plus, but not necessary to begin.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Supportive work environment with a focus on teamwork.

• Flexible working hours to promote work-life balance.