Bid Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer service and support through email, chat, WhatsApp, phone, and remote access.

• Cultivate strong customer relationships while maintaining expertise in the Minha Effecti system’s applications, alongside company policies and procedures.

• Evaluate departmental processes and routines to recommend and implement best practices for utilizing the Minha Effecti platform.

• Organize and keep support data current, overseeing and ensuring timely responses to customer inquiries.

• Remain informed about legislation and regulations pertaining to public procurement and track industry advancements.

⛳️ Requirements

• Understanding of public procurement and bidding procedures.

• Proficiency in working with technology.

• Experience in customer service.

• Strong interpersonal abilities, empathy, and exceptional verbal and written communication skills.

• Familiarity with the Minha Effecti platform is an advantage.

• Experience with WhatsApp, Movidesk, 55PBX, AnyDesk, Loom, Notepad++, Slack, and Google Workspace.

🏝️ Benefits

• Meal Allowance: BRL 770.00 provided via a Flash card.

• Home Office Allowance: BRL 230.00 provided via a Flash card.

• Health Insurance: Company covers 100% of the monthly premium.

• Dental Insurance: Company covers 100% of the monthly premium.

• Mental Health Plan.

• Pharmacy Discounts.

• Life Insurance.

• OpenEnglish Partnership.

• Coworking access through the Woba network (Brazil, Argentina, Mexico, and Portugal).

• Birthday Day Off.

• Welcome Gift.

• Remote work.