Benefits Operations Specialist, EMEA

This is a fully remote position, open to applicants in Europe.

📋 Description

• Deliver exceptional support to Employees and Clients regarding Benefits across various areas.

• Manage and resolve tickets and escalations using Zendesk/email.

• Perform data-related tasks (preparation, entry, downloading, etc.) with accuracy and diligence.

• Assist in defining, detailing, and implementing Standard Operating Procedures.

• Collaborate effectively within the Benefits team and with other Remote departments to assess customer needs and provide outstanding solutions and experiences.

• Offer analytical, administrative, and technical support in maintaining benefits programs to ensure efficient administration of plans and policies.

• Keep operations process documents updated and identify automation opportunities to enhance processes.

• Continuously research and systematically organize written knowledge in Notion.

• Transition from “scout to scale,” taking initiative and ensuring tasks are completed.

• Act as a champion for Remote's values and the objectives of the Benefits team.

⛳️ Requirements

• Experience in HR Operations Employee Benefits, preferably in the context of delivering PEO services.

• Passionate about providing an outstanding customer service experience.

• Excellent organizational and time management abilities.

• Strong verbal, written, and interpersonal communication skills for effective interaction at all levels, both internally and externally.

• Capability to thrive in a fast-paced environment and manage multiple tasks across various tech tools.

• Proficient in written and spoken English.

• Remote work experience is not mandatory but is considered a plus.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Access to mental health support services.

• Stock options.

• Learning budget.

• Home office budget and IT equipment.

• Budget for local in-person social events or co-working spaces.