Benefits Operations Specialist – APAC

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver exceptional support to employees and clients regarding benefits across various areas.

• Manage and resolve tickets and escalations via Zendesk and email.

• Perform data-related tasks with accuracy, including preparation, entry, and downloads.

• Assist in defining and executing Standard Operating Procedures.

• Collaborate effectively with the Benefits team and other Remote departments to assess customer needs and provide outstanding solutions and experiences.

• Offer analytical, administrative, and technical support to maintain benefits programs, ensuring the smooth administration of plans and policies.

• Keep operations process documents updated and identify automation opportunities to enhance processes.

• Continuously research and systematically compile written knowledge in Notion.

• Transition from ideation to execution, ensuring tasks are initiated and completed.

• Serve as both an internal and external advocate for Remote's values and the objectives of the Benefits team.

⛳️ Requirements

• Experience in HR Operations focused on Employee Benefits, preferably in delivering PEO services.

• Passionate about providing an outstanding customer service experience.

• Excellent organizational and time management abilities.

• Strong verbal, written, and interpersonal communication skills to engage with stakeholders at all levels.

• Capable of thriving in a fast-paced environment and effectively managing multiple tasks across various technology platforms.

• Proficient in written and spoken English.

• Remote work experience is not mandatory but is considered advantageous.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget and IT equipment.

• Budget for local in-person social events or co-working spaces.