Benefits Operations Administrator – BOA

This is a fully remote position, open to applicants in India.

📋 Description

• Execute all tasks related to client benefit plans with precision and promptness.

• Ensure compliance with established procedures, processing guidelines, and regulatory standards.

• Assist with daily client operations, addressing participant and processing challenges within set parameters.

• Actively engage in daily huddles and status meetings to facilitate seamless operations.

• Confirm that all processing is performed according to the documented client specifications and quality benchmarks.

• Record completed work and provide daily progress updates in designated task management tools (e.g., Jira).

• Assist in quality assurance checks and remediation efforts.

• Participate in corrective actions and improvement initiatives arising from identified issues.

• Offer insights and suggestions for process enhancements based on recurring challenges or inefficiencies.

• Maintain proactive communication regarding situations, risks, and work progress with internal team members.

⛳️ Requirements

• Bachelor’s degree in any field.

• 1 – 2 years of experience in US pension / 401k / payroll administration is preferred.

• Skills in US Pension / 401k / Payroll processing.

• Experience in process documentation & SOP creation.

• Demonstrated accountability & ownership.

• Strong analytical & critical thinking abilities.

• Exceptional attention to detail and capacity for transaction-based processing.

• Intermediate proficiency in Excel (e.g., VLOOKUP/XLOOKUP, IF formulas, pivot tables).

• Experience with AI tools in a professional environment is preferred.

🏝️ Benefits

• Competitive total rewards package.

• Ongoing education & training opportunities.

• Significant potential with a growing global organization.