Benefits Consultant

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Deliver support and assistance to Prisma Health Team Members regarding benefits-related inquiries.

• Stay informed about Prisma Health benefits, policies, plans, and relevant state and federal regulations.

• Identify opportunities for process enhancements and propose solutions.

• Engage in the execution and assessment of process modifications.

• Adhere to established procedures to guarantee benefits are accurately represented across all systems.

• Verify that payroll deductions are correct.

• Promptly escalate issues to the relevant authority.

• Collaborate with external parties to address eligibility, billing, cancellation, and plan modification issues.

• Evaluate customer interactions to discern trends and offer insights for workflow strategies.

• Handle sensitive and confidential information, data, and documents with care.

• Educate and communicate with Team Members through individual meetings, group sessions, and online webinars.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School diploma or equivalent qualification.

• A minimum of one (1) year of experience in benefits, human resources, or customer service.

• Proficiency in Microsoft Office Suite.

• Skills in data entry.

• Strong mathematical abilities.

🏝️ Benefits

• Full-time employment opportunity.

• Day shift schedule.