Benefits Call Center Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Handle incoming calls

• Provide explanations about benefit programs, eligibility criteria, enrollment choices, and coverage specifics

• Investigate and resolve participant inquiries utilizing various systems and resources

• Precisely document interactions and keep comprehensive records of participant requests and case activities

• Work collaboratively with team members and internal stakeholders to ensure prompt and accurate resolution of benefit-related issues

• Assist participants with a compassionate and professional demeanor, guiding them to make informed decisions regarding their benefits

⛳️ Requirements

• Must be at least 18 years of age

• Possess a High School Diploma or equivalent qualification

• Successfully pass a criminal background check

• Strong organizational skills

• Excellent time management abilities

• Strong customer service orientation with effective, professional communication skills and the capability to follow instructions accurately

• Pass an internet speed test: download speed equal to or greater than 25 Mbps, upload speed equal to or greater than 5 Mbps, and a Ping of 175 ms or less

• Ability to connect directly to a modem/router via an Ethernet cable

• Must reside in Virginia; hiring is not available in the specified excluded states and metropolitan areas

🏝️ Benefits

• Paid training

• Opportunities for career advancement

• Comprehensive benefit options

• Positive work environment

• Health insurance coverage

• Optional dental and vision programs

• Life and disability insurance

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) or vacation and/or sick leave

• Potential bonuses or incentives based on business requirements