Benefits Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming calls

• Respond to inquiries related to kits sent to beneficiaries

• Guide beneficiaries through the forms required to initiate benefits

• Review stop and reissuing cases

• Work on death kits

• Manage email inboxes

• Collaborate with team members

• Assist participants and beneficiaries with questions and guidance throughout the benefits process

⛳️ Requirements

• Must be at least 18 years old

• Possess a High School Diploma or equivalent

• Successfully complete a criminal background check and drug screening

• Familiarity with pension accounts and defined benefit (DB) skills

• Strong organizational abilities

• Excellent time management skills

• Customer service oriented

• Clear and professional communication skills with the ability to follow instructions accurately

• Pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms

• Must be able to connect via an ethernet cable to a modem/router

• Must reside in an eligible US state or municipality; the role is not hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, or the specified metro areas

🏝️ Benefits

• Paid Training

• Opportunities for Career Advancement

• Comprehensive Benefit Options

• Positive Work Environment

• Health insurance coverage

• Optional dental and vision programs

• Life and disability insurance

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) or vacation and/or sick time

• Potential bonuses or incentives based on business needs