Benefits Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming calls

• Respond to inquiries about kits dispatched to beneficiaries

• Conduct walkthroughs of forms that beneficiaries need to fill out to initiate their benefits

• Review stop and reissuing cases

• Work on death kits

• Manage email inboxes

• Collaborate effectively with team members

• Assist participants and beneficiaries with questions and guidance related to benefits throughout the process

⛳️ Requirements

• Must be at least 18 years old

• Possess a High School Diploma or equivalent

• Successfully complete a criminal background check and drug screening

• Demonstrate knowledge of pension accounts (DB skills)

• Exhibit strong organizational skills

• Have excellent time management abilities

• Maintain a strong customer service orientation with clear, professional communication and the capacity to follow instructions precisely

• Pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms

• Ability to connect via an ethernet cable to a modem/router

• Must reside in an eligible US state; the employer is not currently hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, or the specified metro areas

🏝️ Benefits

• Paid Training

• Opportunities for Career Advancement

• Comprehensive Benefit Options

• Positive Work Environment

• Health insurance coverage

• Optional dental and vision programs

• Life and disability insurance

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) or vacation and/or sick leave

• Potential bonuses or incentives based on business needs