Benefit Navigator

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Offer thorough guidance to team members about benefit programs, leave options, and available resources.

• Provide advice on eligibility criteria, enrollment processes, necessary documentation, and relevant timelines.

• Educate team members on how leave affects benefits, payroll deductions, arrears, and return-to-work protocols.

• Handle and resolve routine as well as moderately complex inquiries related to benefits and leave.

• Collaborate with Benefits Analysts, Leave Specialists, and subject matter experts for specialized assessments and system interventions.

• Ensure accurate and compliant case documentation is maintained in the designated systems.

• Draft clear, professional, and empathetic communications.

• Interpret and clarify benefit and leave policies, eligibility criteria, and program requirements.

• Assist team members and leaders in navigating benefits and leave systems, tools, self-service resources, job aids, FAQs, and educational materials.

• Create, update, and improve job aids, FAQs, reference materials, and educational content.

• Provide foundational education to managers and team members.

• Collaborate with askHR, Benefits, Leave Administration, Employee Health, Payroll, and external vendors.

• Contribute to process enhancement and cross-functional projects by identifying trends, service challenges, and opportunities for efficiency.

⛳️ Requirements

• Minimum of 3 years of experience in HR, Benefits, Leave, and Customer Service.

• Bachelor's Degree is required.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to promote work-life balance.