Bell Clerk

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Deliver services that align with Fairmont and Leading Quality Assurance standards.

• Oversee the operations of the Arrival Team.

• Handle incoming calls and redirect callers to the appropriate extensions.

• Relay guest requests via resort software.

• Maintain and supervise the Royal Service software system.

• Follow up on recorded guest requests in accordance with hotel standards.

• Keep precise records of guest requests and ensure follow-up with departments and guests.

• Provide administrative support to the Front Office.

• Check and restock work and service stations with essential equipment and supplies.

• Assist in offering parking options.

• Ensure clear communication among guests, staff, management, and partners.

• Share information about the resort, activities, island events, and dining options.

• Engage in departmental sales promotions and communication meetings.

• Deliver engaging, personalized, timely, and efficient guest service.

• Maintain knowledge about the island, resort, and available offerings.

• Advocate for health and safety awareness and adhere to emergency protocols.

• Comply with hotel and departmental policies, procedures, and service standards.

• Contribute innovative ideas and suggestions to enhance operations.

• Participate in environmental and department-specific sustainability initiatives.

• Consult with the manager before concluding your shift and report any concerns to the Manager On Duty.

⛳️ Requirements

• High School diploma and/or vocational training.

• A degree in Hotel/Hospitality or Tourism is advantageous.

• At least one year of experience in the Hotel Industry, preferably in a role with significant guest interaction.

• Must possess and maintain a valid Driver’s License and a clean Driver’s Abstract.

• Maintain a neat, clean, and well-groomed appearance in accordance with Fairmont standards.

• Must provide identification proving authorization to work in the United States as stipulated by the Immigration Reform and Control Act of 1986 (IRCA).

• This position does not provide sponsorship for Work Visas.

• Availability to work various schedules, including weekends and holidays.

🏝️ Benefits

• Comprehensive benefits package (Medical, Vision, and Dental) that includes extended benefits such as Basic insurance, TDI, and Long-Term Disability for regular Full-time and Part-time employees.

• 401(k) plan.

• One complimentary duty meal for all employees working more than 6 hours per shift.

• Food & Beverage discount at Fairmont Kea Lani (venue-specific, and discounts may vary).

• Wellness offerings.

• Employee benefit card providing discounted rates at Accor worldwide.

• Learning programs available through our Academies.

• Opportunities to develop your talent and advance within your property and globally.

• Chance to make a positive impact through Corporate Social Responsibility activities.