Behavioral Health Medical Assistant

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Prepare patients for virtual appointments by verifying demographics, medications, and visit specifics

• Collect and record patient health information, including behavioral health screening tools

• Perform safety assessments concerning suicidality and provide crisis intervention when necessary

• Assist psychiatric providers during telehealth visits through documentation and coordination

• Accurately maintain patient records and oversee workflows within eClinicalWorks (eCW)

• Aid in processing medication refills, lab orders, prior authorizations, and pharmacy communications

• Coordinate follow-up appointments, conduct appointment reminders, and manage referrals and care coordination

• Maintain a cancellation list to ensure the provider's schedules remain full

• Deliver patient education and ensure prompt communication regarding care plans

• Handle incoming calls and respond to text messages from our main line

⛳️ Requirements

• Certified or Registered Medical Assistant (CMA/RMA) is required

• Minimum of 1 year of experience in behavioral health, telemedicine, or outpatient primary care is preferred

• Proficiency in the eClinicalWorks (eCW) EMR system is preferred

• Strong communication, empathy, and organizational skills are essential

• Ability to multitask and operate independently in a remote setting

• Must reside in Nevada

• High school diploma or GED equivalent is mandatory

🏝️ Benefits

• Significant growth opportunities

• Leadership and mentoring programs

• Resources available for career advancement

• Enjoyable work environment with events and holiday parties

• Comprehensive benefits package (medical/vision/dental/401k/paid holidays)

• A supportive and positive workplace culture