BDC Sales Coordinator

📋 Description

• Implement the Business Development Center (BDC) procedures in accordance with Holman strategies and standards.

• Address customer inquiries from the CRM within 15 minutes during operational hours.

• Interact with leads through professional communication via phone, email, and text.

• Arrange appointments for in-store visits, following Holman’s “Best Practice” standards.

• Adhere to dealership-provided communication templates and telephone scripts.

• Keep precise records of all customer interactions in the CRM system.

• Conduct 50 - 100+ outbound contacts daily to achieve appointment objectives.

• Participate in team meetings, mandatory training sessions, and ongoing professional development opportunities.

• Undertake additional responsibilities and special projects as assigned.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• Experience in call centers, customer service, or sales is required.

• Exceptional written and verbal communication skills are essential.

• Strong organizational skills and the ability to multitask efficiently.

• Ability to work independently in a remote environment.

• Proficient with technology and experienced with CRM tools (or open to rapid learning).

• Availability for a flexible schedule, including some weekends.

• A collaborative mindset – capable of working effectively with team members across all levels.

🏝️ Benefits

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• 401(k) plan with Company Match

• Paid Time Off (PTO)

• Paid Holidays, Bereavement, and Jury Duty

• Paid Pregnancy/Parental leave

• Paid Military Leave

• Tuition Reimbursement