BCT – Full Time

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage with customers in a proactive and professional manner.

• Address inquiries and provide information while surpassing customer expectations.

• Calm upset customers and explore various options to meet their needs.

• Determine the root cause of inquiries by asking insightful questions and identifying optimal solutions.

• Maintain essential product knowledge to offer exceptional service.

• Participate in three weeks of training from Monday to Friday, 9am–5pm EST.

• Adhere to a regular production schedule of 5 days per week, including either Saturday or Sunday, totaling 40 hours per week.

⛳️ Requirements

• Demonstrated commitment to all STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, and Entrepreneurship.

• Quick thinking, high energy, passion, persistence, and resourcefulness.

• Strong willingness to assist and take responsibility for resolving customer situations.

• Empathetic and skilled in active listening.

• Exceptional oral communication abilities, including clear diction, tone, and proper grammar.

• Positive mindset and enthusiastic attitude.

• A conscientious team player.

• Motivated by achieving results.

• Professional appearance and demeanor.

• Reliable and consistent, with a history of good attendance.

• Naturally inquisitive with a knack for quickly learning and understanding new concepts.

• Ability to multitask by reading, typing, and navigating applications while conversing with customers.

• Previous customer service or troubleshooting experience is preferred.

• Fully fluent in English and either Spanish or Creole.

• Availability for training from Monday to Friday, 9am–5pm EST for the initial 3 weeks.

• Commitment to work 5 days a week, including Saturday or Sunday, totaling 40 hours per week.

• Willingness to work evening shifts.

🏝️ Benefits

• Potential for Performance/Bonus pay at an additional $1 for every hour worked.

• Work from the comfort of your home.

• Training provided by the Inktel Team.