B2B Inside Sales Representative I

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Conduct inside sales of Inogen products to business-to-business clients via outgoing and incoming phone and email communications.

• Generate new business opportunities from targeted account lists and incoming multimedia leads.

• Address technical product inquiries and respond to customer needs in a timely manner.

• Collaborate with Territory Account Executives to meet corporate sales goals.

• Enhance market adoption of Inogen products while ensuring compliance, service quality, and professionalism.

• Establish trust with providers by comprehending their respiratory care needs and the features of Inogen products.

• Organize target accounts, develop strategic call plans, execute calls, and convert sales leads.

• Respond to incoming inquiries through calls, emails, and requests for information.

• Transition leads to Territory Account Executives appropriately.

• Document customer information, activities, enhancements, resolved issues, and updates in the CRM system.

• Accurately enter sample requests and schedule follow-up times to cultivate opportunities.

• Meet or surpass call volume targets and customer satisfaction expectations.

• Assist colleagues through special projects and/or mentorship as designated at Level III.

⛳️ Requirements

• An associate degree is required, or equivalent training, education, and experience.

• Preferred 1–3 years of sales or customer service experience.

• Required intermediate proficiency in Microsoft Office.

• Exceptional oral and written communication skills.

• Strong attention to detail.

• Ability to solve problems with a solutions-oriented approach.

• Excellent phone etiquette.

• Proven ability to work successfully in a team as well as independently.

• Self-starter with intrinsic motivation.

• Ability to achieve results with minimal supervision.

• Motivation to reach results based on earning potential.

• Level II: a minimum of 90 days achieving or exceeding 80% of goals without significant compliance violations.

• Level II: successful completion of Product Expert certification.

• Level III: demonstrated expertise in the Level II role through compliance and performance metrics.

🏝️ Benefits

• Annual performance bonus incentive plan.

• Company-sponsored benefits.

• Wellbeing programs.

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with employer contributions and matching.

• Paid vacation leave.

• Paid sick leave.

• Paid volunteer time.