Azure Cloud Administrator II

This is a fully remote position, open to applicants in India.

📋 Description

• Provide Fanatical Support for Azure clients as part of an international team

• Assist customers in maintaining application stability and support rapid changes using both native Azure and third-party tools

• Respond promptly to alerts regarding application and infrastructure downtime

• Execute environment and operating system modifications

• Engage with customers through tickets and phone communications

• Ensure the stability of Azure Cloud environments

• Address customer support inquiries within designated response-time SLAs

• Handle L2 incidents reported by customers or generated through automation and monitoring

• Troubleshoot critical incidents involving performance degradation or service outages

• Take ownership of issues, collaborate with other teams, and escalate as necessary

• Foster the success and growth of fellow team members

• Achieve targets related to customer satisfaction, ticket management, response times, first-time fixes, peer reviews, and customer feedback

• Recognize and address opportunities for process improvement

⛳️ Requirements

• Proficient understanding of Azure products and services, including scaling, load balancing, CDNs, and networking

• Intermediate expertise in Windows or Linux operating systems

• Experience in supporting and resolving stability and performance challenges

• Knowledge of Azure IaaS services

• Practical experience with Azure compute, networking, and storage services

• Intermediate comprehension of native cloud application design, patterns, and practices

• Intermediate experience in Azure and/or proven technical skills in compute and networking administration and security

• Possession of at least one Azure industry-standard certification at the Associate, Professional, or Specialty level

• Excellent written and verbal communication skills

• Enthusiasm for technology and a strong desire to learn

• Ability to prioritize tasks effectively under pressure

• Strong problem-solving capabilities

• Exceptional documentation skills

• A degree or equivalent education is advantageous

• Availability for weekends and flexible scheduling is a plus

🏝️ Benefits

• Full-time employment

• Opportunity to work weekends and flexible hours

• Commitment to equal employment opportunities

• Accommodations for disability or special needs