AWS Cloud Engineer – Platform Operations

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Enhance and support the AWS infrastructure for Amazon Connect and associated platform services.

• Manage Infrastructure as Code utilizing Terraform.

• Automate operational tasks through Python and AWS CLI.

• Assist in incident response, root-cause analysis, disaster recovery, and ensuring production readiness.

• Create self-healing automation and operational runbooks to minimize manual work.

• Develop dashboards, alerts, and monitoring solutions leveraging CloudWatch, Dynatrace, Splunk, Grafana, and OpenTelemetry.

• Support CI/CD pipelines, cloud deployments, and release management activities.

• Collaborate with engineering and operations teams to enhance cloud scalability, security, and operational excellence.

⛳️ Requirements

• Over 5 years of experience in AWS Cloud Operations, Platform Engineering, or Site Reliability Engineering (SRE).

• Extensive hands-on experience with AWS services such as Lambda, CloudWatch, IAM, VPC, Route 53, S3, SNS, SQS, EventBridge, and DynamoDB.

• Strong proficiency with Terraform and Infrastructure as Code (IaC).

• Experience with Python, AWS CLI, PowerShell, or similar automation tools.

• Familiarity with GitHub, GitHub Actions, Jenkins, and CI/CD pipelines.

• Practical experience with observability tools like Dynatrace, Splunk, CloudWatch, Grafana, or OpenTelemetry.

• Experience in supporting production environments, incident management, change management, and release management.

• Excellent communication skills and stakeholder management abilities.

• AWS Certification (Solutions Architect, DevOps Engineer, or equivalent) is a plus.

• Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms is a plus.

• Familiarity with ServiceNow and automated remediation solutions is a plus.

• Understanding of High Availability, Disaster Recovery, and operational resiliency is a plus.

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Remote work flexibility / Work From Anywhere Culture

• Professional development opportunities

• Certification programs

• Mentorship and talent investment programs

• Internal mobility opportunities

• Internship opportunities

• Inclusive and supportive work environment

• Regular team-building company social events

• Sustainable business practices and social sustainability initiatives