AVP, National Key Account Management

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Guide the team in formulating strategic business plans for National Account customers.

• Establish and maintain executive-level relationships with healthcare leaders, hospital administrators, key economic decision-makers, and strategic allies.

• Partner with clients and internal ETH/J&J stakeholders to ensure customer needs are met with enterprise offerings.

• Convert sector and business unit priorities into specific business plans tailored to channels and customers.

• Evaluate customer needs and coordinate internal resources to enhance customer satisfaction and business performance.

• Drive contract pricing, compliance, and execution efforts.

• Lead the National Key Account team, comprising KAM Directors and KAM Managers, to facilitate field contracting strategies, implementation, and performance assessment.

• Work alongside field sales, marketing, finance, and enterprise partners to align strategies with organizational, sectoral, and enterprise objectives.

• Implement national strategies with Offer Development, KAM Marketing, Sales AVPs, and regional marketing leaders.

• Cultivate and mentor directors and managers in business insights, clinical and product expertise, and leadership skills.

• Offer education and insights on national and regional market trends.

• Set objectives and targets, create account metrics, and provide continuous performance oversight.

• Assist the Vice President of Key Account Management in enhancing key account management capabilities.

• Ensure the seamless execution of customer solutions through clinical and economic services, programs, and cross-functional resources.

⛳️ Requirements

• A minimum of 12 years of experience in sales, account management, marketing, finance, or general management/consulting.

• At least 5 years of experience in people management is essential.

• Experience in customer management is preferred, with a strong grasp of GPO models, joint value creation, and customer solutions.

• Financial acumen, market knowledge, and proficiency in analytics are required.

• Experience in contract management and negotiation is necessary.

• Familiarity with the healthcare marketplace is crucial.

• Knowledge of the medical device market is preferred.

• Excellent critical thinking skills are required.

• Strong quantitative and analytical abilities are essential.

• Capability to collaborate effectively with peers, leaders, and senior executives.

• Proficient in navigating organizational structures and decision-making processes.

• Ability to switch between big-picture perspectives and meticulous attention to detail.

• Exceptional verbal and written communication skills are mandatory.

🏝️ Benefits

• Retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; Colorado employees – 48 hours; Washington employees – 56 hours.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• 10 days Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Inclusive interview process and accommodations for applicants with disabilities.