Aviation – Trip Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee both international and domestic flight operations.

• Organize airport ground handling, secure landing and overflight permits, arrange airport slots, aircraft parking, customs, immigration, and comply with regulatory requirements.

• Coordinate hotel arrangements and ground transportation for flight crews.

• Deliver real-time flight tracking and operational updates.

• Act as the main point of contact for assigned clients.

• Foster customer relationships through proactive communication and operational expertise.

• Address schedule modifications, operational issues, and client inquiries.

• Ensure trips are conducted accurately and efficiently from the planning stage to completion.

• Provide timely solutions in critical situations while upholding exceptional service standards.

• Create and maintain trip records within the company’s operating systems.

• Generate customer quotes, cost estimates, and operational documentation.

• Collaborate with airports, governmental entities, international vendors, and service providers globally.

• Monitor trip progress and proactively share updates.

• Ensure the accuracy of operational and billing documentation.

• Assist in flight planning and route analysis.

• Keep track of weather conditions and their operational implications.

• Offer weather briefing support.

• Utilize flight planning platforms and aviation operational tools.

• Communicate route, permit, and operational requirements to clients and crews.

⛳️ Requirements

• A Bachelor’s degree in Aviation, Aeronautics, Aviation Management, or a related discipline is preferred.

• 0-2 years of experience in the aviation industry, or equivalent aviation education and training.

• Strong skills in customer service and communication.

• Excellent organizational and time management skills.

• High level of attention to detail and accuracy.

• Ability to manage multiple tasks in a fast-paced setting.

• Strong problem-solving and decision-making capabilities.

• Comfortable working both independently and collaboratively in a team environment.

• Experience in flight planning, flight dispatch support, airport operations, business or corporate aviation, commercial aviation operations, military aviation operations, global trip support, aviation customer service, or weather briefing services is advantageous.

• Familiarity with PPS8, Air Inc., Navblue, Microsoft Office Suite, flight planning software, aviation weather platforms, or aviation operational systems is preferred.

• Willingness to work 24/7 rotating shifts, including nights, weekends, and holidays.

🏝️ Benefits

• Potential for bonuses.

• Exposure to international flight operations.

• Opportunities for professional development in trip support, flight planning, and aviation logistics.

• A collaborative team environment.