Automotive Glass Service Advisor

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Assist insurance companies and clients in processing glass claims.

• Provide cash estimates for glass repairs and replacements.

• Order and oversee auto glass inventory for scheduled work orders.

• Input customer and order details into the point-of-sale system.

• Offer overflow backup support for other market call teams.

• Adhere to standard operating procedures.

• Cultivate and maintain an understanding of Caliber business lines for cross-selling and upselling opportunities.

• Deliver exceptional customer service.

• Carry out additional duties as needed.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 1-2 years of experience in customer service, particularly in a call center or automotive environment, is highly preferred.

• Knowledge of automotive industry terminology and trends.

• Capability to pass any necessary certifications or training programs related to auto glass services.

• Understanding of auto glass repair and replacement procedures, including different glass types and their uses.

• Familiarity with insurance claim procedures and guidelines concerning auto glass services.

• High level of professionalism and strong interpersonal abilities.

• Skill in communicating clearly and professionally.

• Ability to work independently, meet deadlines, and manage multiple tasks in a fast-paced environment while maintaining quality standards.

• Excellent customer service skills with both internal and external clients.

• Proficient in Microsoft Office applications.

• Quick adaptability to new technologies and systems utilized in customer service and scheduling.

• Proficient in conflict resolution and problem-solving, with a focus on customer satisfaction.

• Basic understanding of sales techniques and strategies.

• Must be eligible to work in the U.S. without restrictions.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Employee discounts on services and products.

• Flexible work schedules.