Automotive Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +6 more states.

📋 Description

• Engage with customers through phone, email, chat, and/or social media to address their inquiries or issues.

• Effectively handle and de-escalate any concerns in a composed manner.

• Appropriately escalate interactions when necessary.

• Assist with requests and/or facilitate payment processing as needed.

• Maintain a record of all call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell products or services when required.

⛳️ Requirements

• Must possess a High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service is required.

• Applicants must be 18 years of age or older.

• Ability to type a minimum of 25 words per minute.

• Must be comfortable using desktop computer systems and have basic knowledge of Windows-based platforms.

• Previous experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• TP provides benefits for you and your family.

• Comprehensive health benefits may include medical, vision, and dental coverage.

• Employment Assistance Programs are available.

• Health and personal time off (HPT) is provided.

• Eligible leave programs are offered.

• Competitive 401(K) plans are available.

• Life insurance coverage is provided.

• Supplemental medical insurance options are available.

• Critical care insurance is offered.

• Pet insurance can be included.

• Flexible Spending Account (FSA) plans are available.

• Discounts at various retailers are provided.