Automation Service Engineer

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Deliver field-based, on-site assistance at customer sites within the Baltimore, Maryland, and Washington, DC regions.

• Cultivate customer relationships to meet both customer and business development objectives.

• Identify, assess, address, or escalate customer challenges.

• Serve as the customer advocate and intermediary with the business development team.

• Install, troubleshoot, maintain, upgrade, and repair BD Lab Automation and various laboratory systems.

• Provide support for KiestrA, Microbiology, Molecular, and LC/MS systems.

• Utilize appropriate tools, testing equipment, electronic and computer skills, along with schematic diagrams.

• Collaborate with service and support teams to enhance field-service revenue through billable preventive maintenance and equipment relocations.

• Communicate tasks completed and outline follow-up actions.

• Proactively arrange and execute system upgrades with customers.

• Report and document customer issues in the official record systems.

• Manage spare-parts inventory, company vehicle, laptop, tools, and testing devices.

• Use the company credit card appropriately and adhere to expense policies.

• Travel for both scheduled and unscheduled visits, including overnight stays and occasional national assignments.

• Participate in weekend and holiday on-call rotations approximately every six weeks.

• Maintain a professional appearance.

⛳️ Requirements

• A Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical, or related fields OR over 10 years of relevant experience in troubleshooting and/or repairing complex electro-mechanical, electronic, computer, or electrical systems in commercial, industrial, or military environments is required.

• Knowledge of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.

• Intermediate understanding of information systems networking architecture design and setup.

• Intermediate familiarity with computer software operating systems and the ability to collaborate with customer IT personnel and lab leadership on software upgrades and maintenance.

• Expertise in Robotics is preferred.

• Experience with Liquid Chromatography (LC) and Mass Spectrometry (MS) instrumentation is preferred.

• Familiarity with Lab Information Systems (LIS) and database management is preferred.

• A+, Microsoft, or Cisco certifications are advantageous.

• Understanding of basic computer security principles and standard procedures.

• Exceptional verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Must possess and maintain a valid state-issued Real ID driver's license with a minimum of three years of driving history and comply with BD's auto safety standards.

• Must engage in vendor credentialing programs and complete requirements to access customer facilities.

• Must have a Real ID.

• Capability to lift objects weighing 30 to 40 lbs from floor to chest level.

• Ability to operate manual sockets, crescent wrenches, and screwdrivers repeatedly over an 8 to 10-hour workday.

• Ability to sit, kneel, squat, bend, and stand repeatedly for an 8 to 10-hour period.

• Capability to push and pull items weighing up to 70 lbs.

• Ability to perform fine motor tasks while reaching for an 8 to 10-hour workday.

• Capability to carry a 30 lb. pack for up to one hour.

• Ability to drive for up to six hours in adverse weather conditions.

• Must be able to climb portable ladders and step stools.

• Must successfully pass a respirator fit test and annual spirometry if required.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits packages.

• Opportunities for learning, growth, and development.

• Equal Opportunity Employer.

• Potential COVID-19 vaccination/testing support or requirements, with accommodation requests considered under applicable law.