Automation Engineer – Customer Service

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Design and develop systems that transition repetitive Customer Service tasks into automated workflows

• Engage directly with data from the ticketing system

• Create agents and scripts to automate the processing of quota requests

• Establish self-service workflows for billing and DSR inquiries, which include payment method updates, account deletions, marketing opt-out options, and invoice retrieval

• Construct and maintain agents powered by LLM to assist support engineers with complex tickets in real-time

• Develop N8N workflows for notifying customers and managing event-driven processes

• Integrate solutions with the Jira API, billing API, and internal Nebius systems

• Contribute to tools for planned cluster operations utilizing Terraform and runbooks

• Sustain and enhance existing automation as ticket volumes increase

⛳️ Requirements

• Over 3 years of experience in software engineering, emphasizing automation, backend development, or system integrations

• Proficient in Python

• Practical experience with REST APIs and integrating external systems

• Hands-on experience with LLM APIs or the development of AI agents

• Knowledge of how to create reliable and maintainable automation systems

• Proficient in English

• Candidates must be authorized to work in the country of application and will need to provide proof of employment eligibility as a hiring condition

🏝️ Benefits

• Competitive salary

• Opportunities for career advancement and learning

• Flexibility and a sense of ownership

• A collaborative and innovative working environment

• Chance to engage in meaningful AI projects

• An international atmosphere with talented teams