Automation and Informatics Consultant, Technical Solution Design

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Design and endorse integrated informatics and automation solutions tailored for clinical laboratory settings.

• Act as a subject matter expert for middleware, routing engines, and automation products throughout laboratory phases.

• Examine customer data, workflows, and operational challenges to discover opportunities for enhancement.

• Standardize solution configurations across various engagements.

• Oversee solution design projects for strategic health system accounts.

• Create presentations, Total Value of Ownership analyses, and Statements of Work.

• Conduct assessments of clinical laboratory workflows.

• Develop current-state and future-state process maps, network diagrams, and transition plans.

• Design tailored informatics workflows, auto-verification rules, and middleware configurations.

• Execute server sizing calculations and elucidate Abbott informatics platforms.

• Lead customer interactions to promote Abbott digital health solutions.

• Collaborate with cybersecurity teams to ensure compliance with standards.

• Respond to RFPs and technical questionnaires.

• Partner with TSD Directors and Regional Managers on strategic account engagements.

• Translate technical insights into effective sales strategies and support RFI/RFP processes.

• Mentor and coach sales teams on automation, informatics, and workflow optimization.

• Establish strong relationships with laboratory directors, IT personnel, and executive leadership.

• Support customer satisfaction, retention, change management, and solution uptake.

• Ensure compliance with quality systems through design verification and approval.

• Develop standardized methodologies and tools for solution design.

• Provide strategic insights to executive leadership and relay customer feedback to Marketing, R&D, and Product Management.

• Advocate for innovation and continuous improvement.

⛳️ Requirements

• A bachelor's degree is mandatory.

• At least 7+ years of combined experience in Clinical Laboratory Science, Technical Sales, Technical Service, or Technical Applications.

• Practical experience with clinical laboratory operations, workflows, instrumentation, automation, or middleware.

• Willingness to travel up to 75% within the field.

• A valid US Driver's License is required.

• Lean Six Sigma or an equivalent certification is preferred.

• In-depth knowledge of process improvement methodologies.

• Strong analytical and problem-solving skills.

• A solid understanding of laboratory operations and regulatory requirements.

• Exceptional communication and cross-functional collaboration skills.

🏝️ Benefits

• Opportunities for career development within an international company.

• An excellent retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit providing a pathway to earning a bachelor’s degree.

• Access to health and wellness benefits.

• Commitment to equal opportunity and employee diversity.