Auto Physical Damage Adjuster – Rental Vehicle Claims

This is a fully remote position, open to applicants in United States.

📋 Description

• Open, investigate, and manage a caseload of auto physical damage claims from the first notice of loss to resolution.

• Conduct analysis of coverage, risk shifting, and policy investigations.

• Review rental agreements and program terms to verify coverage, exclusions, and deductibles.

• Contact renters, claimants, body shops, and appraisers within the required timeframes.

• Take recorded or written statements.

• Evaluate damage through estimates, photographs, and appraisals.

• Negotiate settlements for repairs and total losses.

• Determine liability and allocate fault using police reports, statements, and physical evidence.

• Handle claims related to loss of use, towing, storage, diminished value, and associated expenses.

• Identify subrogation and recovery opportunities and refer them with complete supporting documentation.

• Identify potential fraud, injury exposure, or litigation risks and escalate to the appropriate adjuster or lead.

• Maintain timely and accurate file notes and reserves.

• Meet carrier and program service standards.

• Adhere to state regulations and client handling instructions for every file.

⛳️ Requirements

• Candidates must be residents of an eligible U.S. state throughout their employment.

• We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• 3-5 years of experience in auto physical damage or commercial auto claims is required.

• A working knowledge of vehicle repair, estimating, and total loss valuation is necessary.

• Strong negotiation, written communication, and time-management skills are essential.

• Comfort with a high-volume, deadline-driven caseload is expected.

• Experience with a claims system such as Glance or a similar platform is preferred.

• A high school diploma is mandatory.

• A bachelor’s degree or progress towards AIC/CPCU certification is preferred.

• An active adjuster license is required: a resident-state license where available, or a Designated Home State (DHS) license.

• Willingness to obtain any additional required licenses within 60 days, including state testing, is necessary.

🏝️ Benefits

• A generous health insurance package with nationwide coverage, including vision and dental.

• A 401(k) retirement plan with employer matching.

• A competitive paid time off (PTO) policy.

• A generous family leave policy after 8 months of continuous employment.

• This is a 100% remote (home-based) role.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment you may desire.

• A remote-first working environment.

• A culture of empathy, transparency, and empowerment.