Auto Appraiser – Photo

This is a fully remote position, open to applicants in Texas.

📋 Description

• Investigate, negotiate, assess, and evaluate vehicle damage claims for both repairable and total loss vehicles.

• Assess and appraise straightforward and moderately complex auto physical damage claims utilizing digital tools.

• Examine claim damages by liaising with insured individuals, internal claims adjusters, and third-party vendors.

• Analyze facts of loss and vehicle damage to pinpoint subrogation opportunities, ensuring all supporting documentation is included.

• Utilize knowledge of property and casualty (P&C) insurance products, services, contracts, processes, systems, and procedures.

• Scrutinize claims and suppliers for indicators of fraud and refer relevant cases to the Special Investigations Unit.

• Ensure claim file documentation is accurate and up-to-date.

• Manage desk workload efficiently, conduct timely follow-ups, and precisely map out repair plans and timelines.

• Assess additional damages reported by repair facilities and complete supplements or triage inspections for field providers.

• Provide policyholders with detailed information regarding coverage, estimates, total loss valuations, and the claims/repair process.

• Assist in managing workload surges and catastrophe response operations, which may include mandatory on-call dates and the possibility of evening, weekend, or holiday work.

• May require travel for catastrophe deployment with little notice.

• Handle more complex claims and undertake additional responsibilities as assigned.

• Identify, measure, monitor, and control business risks in line with risk and compliance policies.

⛳️ Requirements

• High School Diploma or General Equivalency Diploma.

• Minimum of 1 year of experience in auto appraising.

• Progressive understanding of P&C insurance policy contracts and coverages, the auto parts distribution process, and claim appraisal procedures.

• Proficient in estimating losses through CCC or similar estimating platforms.

• Must acquire and maintain an insurance adjuster license within 90 days and after 3 attempts.

• Active Texas All-Lines Adjusters License is required.

• I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3 certification.

• Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance provider.

• Capable of preparing estimates and evaluations utilizing the CCC estimating platform.

• Willingness and ability to work in Texas.

• Must not need immigration support or visa sponsorship now or in the future.

🏝️ Benefits

• Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors.

• Comprehensive medical, dental, and vision plans.

• 401(k) plan.

• Pension plan.

• Life insurance coverage.

• Parental benefits.

• Adoption assistance.

• Paid time off program.

• Paid holidays.

• 16 paid volunteer hours.

• Various wellness programs.

• Career path planning assistance.

• Continuing education support.