Audiology Systems Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily technical assistance for the NOAH platform across a multi-site audiology practice.

• Diagnose and resolve connectivity challenges between NOAH and manufacturer-specific hearing aid fitting modules, such as Cochlear, ReSound Smart Fit, Compass GPS, and others.

• Aid audiologists with patient management workflows, documentation of test sessions, and navigation through the NOAH modules.

• Assist in onboarding new audiology personnel to the NOAH platform and its associated modules.

• Identify, document, and escalate recurring technical problems and system irregularities.

• Collaborate with hearing aid manufacturers and vendors to address module-specific connectivity or compatibility issues.

• Facilitate the transition and growth of NOAH usage as the organization acquires and integrates a new ENT practice.

• Keep a record of support activities, issue resolutions, and workflow instructions.

⛳️ Requirements

• Hands-on experience with the NOAH platform is essential.

• Strong comprehension of ENT audiology workflows and clinical operations.

• Ability to troubleshoot module connectivity problems across various hearing aid manufacturer platforms.

• Experience in supporting clinical staff within a multi-location healthcare setting.

• Capability to work independently and handle multiple support requests at once in a remote environment.

• Excellent communication skills for engaging with both technical and clinical audiences.

• Must be eligible to work in the U.S. without sponsorship.

• Familiarity with hearing aid manufacturer fitting modules such as Cochlear, ReSound Smart Fit, Compass GPS, or equivalent platforms.

• Experience with supporting NOAH ES cloud-enabled environments.

• Background in ENT, audiology, or IT support for hearing care.

• Experience in supporting practice expansions, acquisitions, or onboarding efforts across multiple sites.

• Familiarity with Microsoft SQL database environments.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Positive culture and working environment.