ATM Managed Service Training Manager

📋 Description

• Develop and implement a global training strategy for ATM Managed Services that aligns with operational objectives, service-level agreements (SLAs), and client expectations.

• Create standardized programs for onboarding, refresher, and advanced training to support AMS operations, monitoring centers, and support teams.

• Establish a scalable training roadmap to accommodate new tools, system rollouts, and operational expansion.

• Collaborate closely with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training requirements and bridge skill gaps.

• Work with country and regional leaders to ensure that training content and delivery are in line with local operational needs while upholding global standards.

• Serve as the main point of contact for AMS training initiatives across different regions.

• Define and monitor measurable training outcomes, including improvements in performance, reduction in errors, incident trends, SLA compliance, and service quality metrics.

• Utilize operational data, KPIs, audit results, and root-cause analysis to evaluate training effectiveness and inform enhancements.

• Provide regular updates to leadership regarding training participation, outcomes, and operational influence.

• Continuously improve training content, delivery methods, and tools to enhance effectiveness and scalability.

• Contribute to ongoing improvement initiatives related to monitoring processes, VMS enhancements, and operational workflows.

• Identify opportunities to streamline processes, enhance knowledge transfer, and boost operational efficiency through innovative training solutions.

⛳️ Requirements

• Bachelor’s degree in Business, Operations, Technology, Training & Development, or a related discipline.

• At least 5+ years of experience in ATM operations, managed services, financial services operations, or technical service environments.

• Demonstrated expertise in developing and managing training programs in operational, SLA-focused environments.

• Strong understanding of ATM systems, monitoring processes, incident management, and service delivery frameworks.

• Proven ability to translate business goals into practical training and operational enablement strategies.

• Proficient in training tools, learning platforms, and operational reporting systems.

🏝️ Benefits

• Willingness to travel domestically and internationally based on business needs.

• Relocation assistance is not available for this role.