athenaCollector Training & Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct initial training sessions on athenaCollector for physicians adopting the platform.

• Provide thorough training following the established curriculum.

• Showcase best practices in revenue cycle management and suggest workflow improvements.

• Track enrollment and credentialing progress throughout the transition phase.

• Offer proactive support and guidance to ensure timely activation with minimal disruption to revenue.

• Analyze post-go-live workflow dashboards to identify trends and address any gaps.

• Assess the training and support needs of current practices.

• Provide tailored education based on practice performance, requests, and available opportunities.

• Review billing and revenue cycle metrics to identify trends, gaps, and areas for workflow enhancement.

• Act as the subject matter expert and primary resource for athenaCollector workflow assistance, optimization, and issue resolution.

• Maintain documentation in Salesforce, including training checklists, outcomes, and follow-up actions.

• Create and manage cases and tasks for effective tracking and resolution.

• Share insights, trends, and operational updates with leadership.

• Develop and disseminate approved communications and educational materials to network physicians.

• Engage in ongoing education, self-study, and organizational training.

• Achieve and maintain athenaCollector certification and proficiency.

• Stay updated on payer requirements, regulatory changes, and updates regarding pay-for-performance programs.

⛳️ Requirements

• Associate degree in a relevant field from a two-year college or university, plus at least two years of experience with practice management software, or a comparable combination of education and experience where two years of related experience is equivalent to one year of schooling.

• Strong understanding of the medical revenue cycle billing process.

• Advanced capabilities in Microsoft Outlook.

• Intermediate proficiency in the Microsoft Office Suite.

• Ability to pass and maintain athenaCollector certification within the specified timeframe.

• Experience with athenaCollector is highly preferred.

• Strong understanding of billing concepts is highly desirable.

🏝️ Benefits

• Performance-based incentives for eligible positions.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Retirement plans, including a 401(k) retirement program.

• Opportunities for professional development and ongoing training.

• Leadership development programs.

• Flexible Spending Account options.

• Health Savings Account availability.

• Dependent Care Flexible Spending Account options.

• Basic and Supplemental Life Insurance coverage.

• Accidental Death and Dismemberment insurance.

• Disability Income Protection Plan.

• Employee Assistance Program.

• Vacation time.

• Paid Holidays and Personal time.

• Paid Sick and Family and Medical Leave time as mandated by law.

• Commitment to being an Equal Opportunity Employer and maintaining an inclusive workplace.