Associate, Test Center Support

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee site availability procedures, including the creation of schedule data and its entry into the testing system.

• Ensure that the expectations of clients and candidates are fulfilled.

• Provide guidance to stakeholders on strategic capacity planning to enhance utilization and testing volume.

• Support daily planning and site management activities.

• Conduct analysis of client data.

• Foster relationships with test delivery partners to facilitate long-term enhancements.

• Assist partners in boosting efficiency and throughput.

• Manage schedules and blocks at test centers to achieve client KPIs and forecasts.

• Develop and maintain documentation for team tools and processes.

• Contribute to the development and continuous refinement of event-testing systems and processes.

• Engage in both long-term and short-term event planning, scheduling, and blocking initiatives.

• Collaborate with various departments to assess client needs and requirements for enhancements.

• Coordinate client and site-analysis initiatives.

• Supply stakeholders with information summaries, project statuses, and communication regarding changes.

• Assess and modify testing-center schedules, communicating any changes to partners.

• Carry out additional duties as required.

⛳️ Requirements

• Exceptional attention to detail.

• Influential and persuasive communication abilities.

• Proficient time management and priority-setting capabilities.

• Outstanding planning and multitasking proficiency.

• Strong creativity paired with complex problem-solving skills.

• Firm commitment to tasks and priorities.

• Familiarity with Microsoft Office Suite, particularly Microsoft Excel.

• Strong analytical skills, including the ability to research and extract information.

• Conflict management capabilities.

• Capacity to meet ambitious targets and deadlines.

• Clear and concise oral and written communication skills.

• Ability to work efficiently both independently and as part of a team.

• Awareness of available technologies and tools.

• Commitment to quality and accuracy.

• Self-motivated and capable of working independently.

• Skills in planning, prioritizing, and goal-setting.

• Strong teamwork abilities.

• Competence in applying analytical and critical thinking to resolve issues.

• Knowledge of Pearson VUE systems and programming methodologies (desirable).

• Comprehensive knowledge and demonstrable understanding of end-to-end capacity management and planning processes (desirable).

🏝️ Benefits

• Ongoing professional development opportunities.

• 37.5 hours of work per week.

• Possibility of weekend and evening work to accommodate peak-time project requirements.