Associate Technical Services Specialist – Neuromodulation, Pelvic Health

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Deliver remote technical assistance via phone and email for the Neuromodulation and Pelvic Health Operating Units.

• Assess device performance and offer guidance on device applications.

• Diagnose technical problems and initiate necessary escalations.

• Provide exceptional technical support to customers.

• Act as a technical intermediary between stakeholders and the strategic operating unit in the USA.

• Maintain comprehensive knowledge of pertinent products.

• Participate in a rotating on-call schedule from 7AM to 7PM.

• Undertake technical tasks that require significant judgment and may involve independent projects.

• Ensure all documentation and system entries are thoroughly completed.

• Deliver training to both internal and external customers.

• Respond to clinical and technical product inquiries for Europe, the Middle East, and Africa.

⛳️ Requirements

• Bachelor’s or master’s degree in biomedical, electrical, or mechanical engineering, or a health-related field with proven technical skills.

• Proficiency in English and Dutch is essential.

• Strong analytical and problem-solving abilities, coupled with speed and efficiency.

• Proficiency in an additional European language (French, Spanish, Italian, or German) is a notable advantage.

• Extensive experience with medical devices is preferred.

• Familiarity with the operating room environment and workflows is preferred.

• Experience with Service Now / Sales Force is preferred.

• Background in analyzing technical issues and processes for ongoing improvement is preferred.

🏝️ Benefits

• Flexible Benefits Package.

• Competitive compensation plans.

• Short-term incentive known as the Medtronic Incentive Plan (MIP).