Associate Team Lead – Outbound Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of Outbound Sales representatives

• Provide matching and scheduling services via outbound communications

• Involve agents in effective coaching sessions

• Evaluate agent calls and offer calibration guidance

• Conduct performance evaluations with precision and actionable insights

• Record coaching sessions and assessments with clarity and promptness

• Implement workplace modifications to fulfill project requirements

⛳️ Requirements

• Minimum of 2 years of experience in BPO Leadership

• Recent experience within the past 5 years is preferred

• Familiarity with a work-from-home setup

• Strong skills in customer service

• Demonstrated success in sales

• Advanced to expert skills in written and verbal communication

• Knowledge of Salesforce is advantageous

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Opportunities for professional development