Associate Solutions Consultant – Temporary Contract

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of and manage the complete project execution for client migrations from our legacy PR monitoring systems to the Launchmetrics tools, ensuring timely delivery in accordance with customer deadlines.

• Interact directly with clients to comprehend their requirements, objectives, and timelines, translating these into detailed migration plans.

• Track project progress, proactively identifying risks and collaborating with all relevant teams to keep migrations on schedule.

• Carry out migration tasks such as platform setup, testing, validation, and preparation for go-live, ensuring that migration needs and business goals are fulfilled.

• Create and present customer training sessions customized for various user groups, use cases, and levels of platform expertise.

• Organize training schedules and coordinate stakeholder involvement across global customer teams.

• Assist customers during the go-live phase and early adoption, ensuring users are confident and capable of effectively using the platform.

• Serve as the primary liaison among Product, Sales, and Post-Sales teams throughout each migration process.

• Facilitate alignment among internal stakeholders to guarantee a smooth handover and a consistent customer experience.

• Lead and coordinate cross-functional meetings, follow-ups, and status updates related to ongoing migrations.

• Establish trusted relationships with clients, acting as their main point of contact for migration-related inquiries and communications.

• Collaborate with technical teams to design and execute tailored solutions that meet each customer's unique needs.

• Ensure clients feel supported and informed at every stage, from scoping to go-live.

• Utilize a data-driven approach to monitor migration KPIs, project timelines, and customer results.

• Contribute to internal reporting and feedback mechanisms that facilitate the continuous improvement of the migration process.

• Analyze migration data to identify trends and insights, proactively enhancing delivery quality with the Brand Insights team.

⛳️ Requirements

• Background in project management, customer success, solutions consulting, or a similar client-facing position.

• Exceptional organizational abilities with a capacity to manage multiple projects concurrently across various teams and timelines.

• Outstanding communication skills, both verbal and written, with the ability to engage confidently with customers and internal stakeholders at every level.

• Demonstrated capability to coordinate across cross-functional teams and drive alignment toward common objectives.

• A customer-centric approach with a sincere commitment to delivering value and ensuring a positive experience.

• Comfortable utilizing data to monitor progress and make informed decisions.

• Proficient in English.

• Knowledge of SaaS platforms, media monitoring, or PR/communications tools (preferred).

• Experience in or exposure to the Fashion, Lifestyle, or Beauty industries (preferred).

• Familiarity with migration or onboarding projects in a B2B setting (preferred).

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities

• Learning and development allowance

• Support for setting up your home office

• Benefits package customized for each location