Associate, Settlement Services

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the primary liaison for buyers, lenders, and various transaction stakeholders concerning Title/Settlement services.

• Analyze search documents and summarize title-related matters and title commitments.

• Assist in the Title/Settlement Services process.

• Provide updates and necessary information to all stakeholders involved in the transaction.

• Respond to inquiries regarding properties.

• Collaborate effectively with multiple stakeholders engaged in transactions.

• Conduct thorough research on high-priority items and resolve complaints and disputes comprehensively.

• Elevate relevant issues to a Supervisor as needed.

• Complete tasks and projects within specified deadlines.

• Achieve business-unit output HRDs.

• Uphold quality standards and ensure team alignment.

⛳️ Requirements

• At least 1 to 2 years of experience in international voice roles, preferably within the Mortgage or Insurance sectors.

• Fresh graduates with outstanding verbal and written communication skills are also welcome to apply.

• Completion of the Versant test is mandatory.

• Background in Mortgage or Settlement services.

• Strong communication abilities.

• Capability to converse with a neutral/American accent.

• Experience in an international voice process catering to US customers.

• Must achieve a qualification score of 55 on the Versant test.

• Fluent in English.

• Consistent ability to produce work without errors.

• Maintain a 100% quality yield.

• Capability to meet business-unit output HRDs.

• Ability to research and resolve complaints and disputes effectively.

• Skill in identifying issues that require escalation to a Supervisor.

• Ability to complete work assignments and projects promptly.

• Capability to collaborate with colleagues to meet team and departmental objectives.

🏝️ Benefits

• Competitive salary commensurate with your experience and skills.

• Medical insurance coverage for employees and their families.

• Personal Accident Benefit.

• Life Insurance for employees.

• Wellness programs available.

• Onsite doctor assistance.

• Access to psychologist and counselor support.

• Onsite health checkup camps.

• 10 paid holidays annually.

• 26 paid days off each year.

• Employee engagement activities, including cricket/football matches and annual company celebrations.

• Office stress relief events.

• Quarterly celebrations of Living our Values.

• Opportunities to participate in community service initiatives, such as Habitat for Humanity.