Associate, Settlement Services

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the primary contact for buyers, lenders, and other stakeholders involved in Title/Settlement services.

• Analyze search documents and summarize matters related to title and title commitments.

• Assist in the Title/Settlement Services process.

• Provide necessary updates and information to transaction stakeholders.

• Respond to inquiries regarding properties.

• Communicate effectively with various stakeholders engaged in transactions.

• Investigate high-priority complaints and disputes thoroughly.

• Escalate relevant issues to the Supervisor.

• Complete assignments and projects within deadlines.

• Achieve business unit output HRDs.

• Foster a strong team collaboration and contribute to team and departmental objectives.

• Ensure a 100% quality yield.

⛳️ Requirements

• A minimum of 1 to 2 years of experience in an international voice role, ideally in the Mortgage or Insurance sector.

• Fresh graduates with exceptional verbal and written communication skills are also welcome to apply.

• All applicants must pass the Versant test.

• Background in Mortgage or Settlement is preferred.

• Strong communication abilities.

• Capability to speak in a neutral/American accent.

• Experience working in an international voice process catering to US clients.

• Achieve a qualification score of 55 or higher on the Versant test.

• Fluent in English.

• Consistently produce error-free work.

• Maintain a 100% quality yield.

• Meet the output HRDs established by the business unit.

• Conduct research and investigations into complaints and disputes.

• Identify issues that require escalation to the Supervisor.

• Complete assignments and projects promptly.

• Collaborate with team members to fulfill team and departmental goals.

🏝️ Benefits

• Competitive salary based on experience and skills.

• Medical insurance coverage for employees and their families.

• Personal Accident Benefit.

• Life Insurance for employees.

• Wellness Programs.

• Access to onsite doctor support.

• Support from psychologists and counselors.

• Onsite health checkup camps.

• 10 paid holidays.

• 26 paid days off each year.

• Engagement activities for employees, including cricket/football games, annual company celebrations, office stress buster events, and quarterly Living our Values celebrations.

• Opportunities to participate in community service initiatives, such as Habitat for Humanity.

• Employee training programs.

• An inclusive culture with equitable hiring, training, and growth opportunities.