Associate, Service Delivery Management

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and refresh internal application records, guaranteeing accuracy and consistent monitoring of modifications and progress.

• Track employees' certification statuses and update certification details in the HRIS.

• Advertise and oversee job openings in UKG, ensuring each role is accurately created and includes all necessary information.

• Facilitate the offboarding process by coordinating essential tasks, updates, and documentation.

• Manage and process accommodation request workflows until completion.

• Gather and submit monthly reports highlighting any missing or incomplete training.

• Create monthly board reports utilizing collected data, ensuring completeness, accuracy, and adherence to deadlines.

• Rename and arrange employee files following established naming conventions and procedural requirements.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor's degree (preferably in human resources management or psychology).

• At least one year of corporate work experience (experience in an HR shared services environment is a plus).

• Must be open to a temporary position (9 months), starting from November 2026 through July 2027.

• Willingness to work a night shift schedule (8 PM - 5 AM Manila Time) from Monday to Friday.

• Capability to maintain and refresh internal application records with strong attention to detail, ensuring precise tracking of changes and progress.

• Ability to monitor employees' certification statuses and accurately enter/update certification information in HRIS consistently and on time, without errors.

• Skill in coordinating multiple offboarding-related tasks and documentation requirements, ensuring timely updates and smooth transitions for departing employees.

• Proficiency in managing accommodation request workflows, ensuring requests are properly processed, tracked, documented, and resolved as per requirements.

• Competence in compiling monthly reports on missing training and monthly board reports while ensuring completeness, accuracy, and compliance with deadlines, along with administrative file renaming/organizing according to established conventions.

🏝️ Benefits

• Competitive salary and benefits package.

• Option for remote work (Pearson office is available 24/5 for those who wish to work on-site).

• Fixed weekends off.