Associate Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct personalized product demonstrations that align Glia’s Banking AI and Digital Customer Service features with the needs and objectives of potential clients.

• Facilitate technical discovery discussions regarding prospects’ business workflows, contact center frameworks, and technical specifications.

• Aid in the development of proofs of concept, technical validation, and integration strategies.

• Oversee technical submissions for RFPs, RFIs, and security/compliance questionnaires.

• Create and enhance technical demo environments, applets, and practical examples.

• Address technical inquiries, payload configurations, and integration obstacles.

• Produce reusable demo materials, integration applets, technical documentation, and improvements to internal processes.

• Collaborate with teams in Sales, Product, Engineering, Implementation, and Customer Success.

• Enhance expertise in sales engineering methodologies, discovery techniques, presentation abilities, and enterprise software sales.

• Utilize customer narratives, case studies, and sales tools throughout the sales cycle.

• Foster relationships with prospects to cultivate a thoughtful and consultative customer experience.

⛳️ Requirements

• 1–3 years of experience in a technical, customer-facing position such as implementation engineering, technical consulting, solutions consulting, professional services, application support, customer engineering, or sales engineering.

• Practical coding experience and proficiency in building or modifying functional examples using JavaScript and HTML/CSS.

• Familiarity with REST APIs, webhooks, integrations, authentication, payloads, error management, or technical troubleshooting.

• Proven experience in creating technical materials such as automation scripts, integration applets, serverless functions, lightweight services, or proofs of concept.

• Excellent communication skills, encompassing the ability to ask insightful questions, clarify technical concepts, and relate them to client needs and business objectives.

• A spirit of curiosity, willingness to learn, and a desire to enhance sales engineering, demonstration, and customer-facing skills.

• Capability to collaborate effectively and seek assistance when dealing with unfamiliar or complex technical challenges.

• Experience with or support of B2B SaaS products, preferably in sales, service, customer experience, or workflow contexts.

• Employer sponsorship may be necessary to work in the United States; applicants should indicate current or future sponsorship requirements.

🏝️ Benefits

• Stock options and a competitive salary.

• Professional development support, including training, courses, conferences, and literature.

• Access to the latest tools and equipment necessary for your work.

• Sports compensation and reimbursement for therapy and counseling sessions.

• Team events, including annual employee awards, internal hackathons, and activities ranging from cooking classes to the Glia Olympic Games.

• A diverse, international team representing 25 countries.