Associate, Retail Routes Performance

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of performance management for Curri’s rapidly expanding retail routes program.

• Develop, sustain, and execute weekly performance scorecards.

• Monitor metrics such as on-time rates, completions, returns, and quality concerns.

• Identify performance trends proactively before they escalate into issues.

• Provide coaching to partners and drivers addressing performance gaps.

• Implement improvement plans and ensure their successful completion.

• Oversee performance as new routes and markets are introduced.

• Leverage AI tools to streamline reporting, highlight insights, and expedite performance evaluations.

• Manage performance-related projects from start to finish, including defining scope, timelines, follow-up, and reporting results.

• Work collaboratively with internal teams, external stakeholders, and retail partners to enhance performance.

• Assist Curri in scaling its on-demand last-mile logistics network and software for the construction and related industries.

⛳️ Requirements

• Proficient data skills with a strong capability to work with spreadsheets and retail or operational data.

• Practical experience with AI tools, or a keen interest in utilizing them.

• Ability to coach and provide direct, constructive feedback to partners and drivers.

• Excellent project management and organizational skills.

• Proven ability to manage multiple workstreams and bring them to closure.

• High sense of agency and meticulous attention to detail.

• Comfort with uncertainty and a willingness to delve into specifics.

• Experience in running scorecards, KPIs, or performance programs in retail or last-mile delivery (preferred).

• Background in using AI to enhance or automate reporting or analysis processes (preferred).

• Familiarity with SQL or BI tools beyond spreadsheets (preferred).

• Track record of upholding quality during times of rapid operational growth (preferred).

• Legally authorized to work in the United States.

• Must complete required application questions regarding motivation, data/AI usage, and Curri’s founding story.

• Must submit a resume, phone number, and city and state.

🏝️ Benefits

• Equity compensation.

• Comprehensive health, dental, and vision benefits.

• 401K.

• Remote-friendly work arrangement.

• Direct access to team leadership.

• Opportunities for growth as the program develops.

• Competitive salary.

• High-growth, mission-driven environment.