Associate, Retail Banking Ops – Cards Operations Acq

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the complete end-to-end resolution of merchant inquiries, complaints, and service requests in a timely manner through the helpdesk.

• Ensure prompt responses and communication with merchants while providing appropriate updates.

• Facilitate effective coordination and resolution for all merchant inquiries, issues, requests, and requirements.

• Escalate and bring attention to any merchant complaint or issue that requires senior or management intervention.

• Maintain knowledge of policies and procedures related to merchant management and the onboarding of acquiring merchants.

• Review daily MIS, Business MI, and productivity reports on a daily basis.

• Oversee the daily, weekly, and monthly communication regarding PJR and the settlement of merchant payments.

⛳️ Requirements

• Familiarity with general banking practices, along with substantial experience in merchant onboarding processes and local regulations.

• 1-3 years of experience in the cards domain or multi-discipline banking.

• Excellent communication skills, both written and verbal, along with strong analytical and interpersonal abilities.

• Proficient in MS Office tools, with experience in MIS reporting and analysis.

• Practical experience with any card management system.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Comprehensive health and wellness programs.

• A dynamic and supportive work environment.