Associate Remote Technical Services Specialist – Neuromodulation, Pelvic Health

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Deliver remote technical assistance via phone and email for Neuromodulation and Pelvic Health operating units.

• Assess device performance and offer application guidance.

• Diagnose technical problems and initiate necessary escalations.

• Provide exceptional technical support to customers.

• Act as a technical intermediary between stakeholders and the strategic operating unit in the USA.

• Maintain comprehensive knowledge of applicable products.

• Engage in a rotating on-call schedule between 7 AM and 7 PM.

• Execute technical tasks that require considerable judgment and may involve ownership of projects.

• Ensure thorough documentation and system entries are completed.

• Offer training to both internal and external customers.

• Assist with clinical and technical product inquiries across Europe, the Middle East, and Africa.

⛳️ Requirements

• Bachelor’s or master’s degree in biomedical, electrical, or mechanical engineering, or a health-related degree with proven technical expertise.

• Proficiency in English and Dutch is mandatory.

• Knowledge of French, Spanish, Italian, or German is advantageous.

• Strong analytical and problem-solving capabilities.

• Extensive experience with medical devices is preferred.

• Familiarity with operating room environments and workflows is preferred.

• Experience with ServiceNow or Salesforce is preferred.

• Background in analyzing technical issues and processes for ongoing improvement is preferred.

🏝️ Benefits

• Flexible Benefits Package.

• Competitive compensation plans.

• Short-term incentive known as the Medtronic Incentive Plan (MIP).

• Flexible Work Arrangement.