Associate Regional Manager, Service Ops – Central

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver ongoing training, development, and leadership to colleagues in service and repair.

• Oversee the quality of all field operations related to service and repair within the operating area, ensuring the appropriate allocation of resources to meet customer demands.

• Investigate and address all critical customer concerns.

• Promote the use of digital tools and applications for our service team.

• Facilitate process workshops and ensure compliance with service procedures.

• Supervise field tests, first inspections, and data reporting.

• Consult with service managers regarding challenges faced in service performance.

• Evaluate patterns of improvement opportunities and devise solutions to ensure timely and satisfactory completion of service projects.

⛳️ Requirements

• High school diploma or equivalent is mandatory; a bachelor's degree is preferred.

• A minimum of 5 years of experience in the elevator industry is required.

• Management experience is necessary.

• Ability to excel in a fast-paced, team-oriented work environment.

• Strong verbal and written communication skills are essential for building relationships and establishing clear expectations with both internal and external stakeholders.

• Self-driven individual capable of handling multiple projects and responsibilities simultaneously.

• Comfortable working in a technical environment with proficiency in Microsoft-based software.

• Exhibits strong leadership qualities, a goal-oriented mindset, and excellent time management and organizational skills.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• We provide a 401(k) plan with a generous company match and automatic retirement contributions from your first day of employment to secure your financial future.

• You and your eligible dependents will have access to comprehensive medical, prescription drug, dental, and vision coverage.

• Enjoy three weeks of paid vacation along with paid company holidays.

• We offer paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

• Life insurance and disability coverage are provided to safeguard you and your family.

• Voluntary benefits are available, including options for legal, pet, home, and auto insurance.

• We offer generous birth/adoption and parental leave benefits, along with adoption assistance, to support growing families.

• Advance your educational aspirations with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and provide opportunities for spot performance bonuses to express our gratitude.