Associate QA Consultant, Amazon Connect – Contact Center QA

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in the testing of Amazon Connect Contact Flows, queues, routing, and agent workflows.

• Conduct functional testing of IVR and self-service journeys, encompassing DTMF, speech/ASR, authentication, transfers, callbacks, and error/timeout scenarios.

• Assess agent and supervisor experiences across voice and digital channels.

• Perform fundamental testing of AWS services utilized within Amazon Connect solutions, including Lambda, DynamoDB, S3, Lex, and CloudWatch.

• Carry out API testing using Postman and verify requests, responses, data mapping, error handling, and integrations.

• Assist in the investigation of issues across Amazon Connect, AWS, Salesforce, and external systems.

• Test integrations between Amazon Connect and Salesforce Service Cloud Voice.

• Evaluate agent workflows, CTI, screen pops, Voice Call records, Omni-Channel functionality, and Amazon Connect Chat.

• Develop and execute test scenarios and test cases based on requirements, user stories, and process flows.

• Prepare and manage test data efficiently.

• Log, monitor, and retest defects using tools such as Jira.

• Engage in defect triage and work collaboratively with development and project teams to resolve issues.

• Support SIT, regression, UAT, and release readiness activities.

• Contribute to QA automation, IVR/voice automation, API automation, CI/CD-based testing, and basic performance/load testing.

⛳️ Requirements

• 1–2 years of QA/testing experience or at least 6 months of paid QA internship experience.

• Solid understanding of software testing principles, including functional, regression, integration, and end-to-end testing.

• Basic knowledge of test case creation, test execution, defect management, and QA processes.

• Fundamental knowledge of APIs and practical experience with Postman or similar tools.

• Basic understanding of cloud concepts, ideally AWS.

• Strong analytical and problem-solving abilities.

• Capability to comprehend business requirements and translate them into test scenarios.

• Good communication and documentation skills.

• Eagerness to learn about Amazon Connect, Contact Center, Salesforce, AWS, and AI-based technologies.

🏝️ Benefits

• Option for remote work.

• Flexible working arrangements available.

• Opportunity for up to 25% travel for specific roles.

• Collaborative company culture.

• Company town halls and meetings.

• Team celebrations and social events.