Associate, Product Delivery

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist in the implementation and configuration of the iTakeControl platform.

• Collect and document requirements from clients.

• Facilitate coordination among clients, Product Management, Technical Development, and Clinical Operations teams.

• Perform quality control testing and User Acceptance Testing (UAT).

• Oversee support requests and engage in technical troubleshooting activities.

• Manage device setup, distribution, inventory oversight, and lifecycle tracking.

• Recognize opportunities for product enhancements and process improvements.

• Provide support for clinical studies from initiation to closure.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Proven experience in project management with the capacity to handle multiple studies, stakeholders, vendors, and timelines concurrently.

• Familiarity with health data collection, privacy regulations, and compliance standards, including FDA 21 CFR Part 11 and Annex 11.

• Excellent communication, stakeholder management, and documentation abilities.

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and project management software.

• Quick learner of new technologies with the ability to provide technical troubleshooting assistance.

• Experience with mobile technologies, including iOS and Android platforms.

• Experience in digital or mobile applications (preferred).

• Familiarity with healthcare or clinical research systems, such as ePRO, EDC, or EHR platforms (preferred).

• Background in IT support, service desk, or help desk environments (preferred).

🏝️ Benefits

• Commitment to an equal opportunity and inclusive workplace.

• Non-discrimination based on race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.