Associate Principal Consultant – Business Analyst, Salesforce Workflow

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete Salesforce project lifecycle, encompassing planning, execution, monitoring, and finalization.

• Collaborate with business stakeholders to establish project scope, requirements, timelines, and deliverables.

• Coordinate efforts with Salesforce administrators, developers, architects, and external vendors.

• Create and manage project plans that address resource allocation, budgets, risks, and issue tracking.

• Facilitate Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives.

• Handle change requests, conduct impact analysis, and secure necessary approvals.

• Ensure adherence to Salesforce best practices, governance, and security standards.

• Provide status updates and executive-level reporting regarding project progress, risks, and dependencies.

• Promote user adoption through training, change management, and effective stakeholder communications.

• Serve as the escalation point for any project-related issues.

• Assist with post-go-live hyper care, triage production defects, and manage enhancement requests through a structured release management cycle.

• Leverage functional knowledge of mid-term contract amendments, including add-ons, upsells, downgrades, early renewals, cancellations, and co-terming logic.

• Collaborate with Sales Operations, Customer Success, and Finance to define SaaS and recurring-revenue metrics and ensure they are accurately represented in system reporting.

⛳️ Requirements

• Bachelor's degree in Computer Science, Business, Information Systems, or a related discipline.

• Over 10 years of project management experience.

• At least 5 years of experience managing Salesforce projects.

• Deep understanding of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, and CPQ.

• Experience with both Agile and Waterfall methodologies.

• Strong skills in stakeholder management, communication, and presentation.

• Excellent problem-solving abilities and capacity to handle competing priorities in a fast-paced environment.

• Familiarity with project tracking tools like JIRA, Asana, or MS Project.

• Knowledge of Salesforce integration tools such as NetSuite.

• Exposure to release management and DevOps tools like Copado.

• Ability to manage vendor relationships and contracts effectively.

• Proficiency in Salesforce Workflow is essential.

• Skills in CPQ, Marketing Cloud, and Sales Cloud are desirable.

• MBA is preferred.

• Certification as a Scrum Master or PMP is a plus.

• Preferred certifications include Salesforce Administrator, Platform App Builder, or Project Manager/Consultant.

🏝️ Benefits

• Remote work opportunities.

• An inclusive and diverse work environment.

• Equal employment opportunities for all.

• A dynamic, non-hierarchical work culture.