Associate Premier Support Engineer – Weekday Nights

This is a fully remote position, open to applicants in United States.

📋 Description

• Support clients in the deployment, operation, and troubleshooting of Microsoft technologies.

• Address intricate technical challenges to ensure client satisfaction.

• Resolve break/fix tickets utilizing expertise in Microsoft technologies.

• Diagnose and troubleshoot issues while delivering timely and effective solutions.

• Document the troubleshooting process and keep clients informed.

• Identify opportunities for enhancements in service delivery.

• Contribute to Knowledge Base articles and share insights gained from experiences.

• Analyze ticket trends and suggest modifications to prevent recurring problems.

• Maintain consistent communication with clients and proactively address issues.

• Advocate for client requirements and offer strategic solutions.

• Monitor client systems and provide guidance on avoiding technical problems.

• Create and sustain technical documentation for both internal and client use.

• Promote and facilitate the utilization of AI tools.

• Collaborate with team members to bridge knowledge gaps and enhance resources.

• Convey technical issues to both technical and non-technical audiences effectively.

• Seek relevant certifications and disseminate new knowledge through training and mentorship.

• Utilize new skills to enhance daily operations and pursue professional advancement.

⛳️ Requirements

• A minimum of 2 years of experience with Microsoft technologies.

• At least 1 year of familiarity with Windows Server.

• Exposure to Active Directory/Azure AD and DNS.

• Basic experience in technical writing.

• Capability to work efficiently in a virtual environment.

• Must be a US Citizen due to contractual requirements.

• Willingness to work overnight shifts from 10pm CST to 7am CST on weekdays.

🏝️ Benefits

• Flexible remote work options.

• Opportunities to pursue relevant certifications.

• Access to training and mentoring programs.

• Professional development and ongoing learning opportunities.

• Commitment to equal employment opportunity and non-discrimination.