Associate Manager, Attorney-Represented Bodily Injury Claims

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Lead and guide a team responsible for managing intricate, attorney-represented bodily injury claims.

• Formulate and implement strategies to enhance employee performance and ensure consistent, expert claims management.

• Monitor team staffing levels and workload distribution.

• Provide coaching and mentorship to team members.

• Engage in performance management activities and evaluations.

• Handle escalated customer issues effectively.

• Assist in setting unit goals and promote a high-performance, collaborative environment.

• Supervise a team of adjusters handling attorney-represented bodily injury claims in support of West Coast operations.

• Participate as a subject matter expert in special projects.

• Manage and evaluate vendor performance.

• Oversee responses to highly intricate arbitration disputes.

• Lead negotiations for complex claim settlements.

• Resolve highly complicated customer conflicts or issues.

• Analyze unit reports to support the achievement of business unit goals.

• Define, assess, and monitor department, section, and/or unit metrics.

• Review employee work quality and customer interactions through ride-alongs, sit-alongs, and file assessments.

• Supervise employees effectively.

⛳️ Requirements

• Experienced professional in bodily injury claims seeking leadership advancement.

• Proven background in managing complex, attorney-represented bodily injury claims.

• Expertise in claims operations and processing.

• Strong coaching and mentoring abilities.

• Conflict resolution skills.

• Experience in employee supervision and team management.

• Leadership qualities and negotiation capabilities.

• Availability to work during Pacific Time Zone business hours.

• Authorization to work in the United States.

• Must have a designated, private workspace that is free from distractions when working remotely.

• Reliable internet connection with a minimum download speed of 50 MB and upload speed of 5 MB.

• Capability to manage highly complex arbitration disputes and claim settlements.

🏝️ Benefits

• Comprehensive technology package, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to help cover internet expenses.

• Flexible work-from-home arrangement.

• Equal employment opportunity protections.

• Reasonable application assistance or accommodations available.