Associate IT Support Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Serve as the initial point of contact for support regarding software applications.

• Assist in the validation, upkeep, and project-related tasks for supported systems.

• Diagnose, resolve, and document issues related to supported systems.

• Log and categorize incidents while swiftly restoring or analyzing failed IT services.

• Forward unresolved issues to higher-level support.

• Supply data to users, business partners, and IT colleagues to address significant incidents and problems.

• Conduct function and data validations for the software applications being supported.

• Ensure technology is ready and solutions are aligned with business requirements.

• Offer troubleshooting and incident management for supported applications or processes.

• Record incident resolutions and establish procedures.

• Install software and computer accessories for users.

• Provide guidance to junior team members.

• May lead or engage in ITIL roles and processes.

⛳️ Requirements

• An associate degree or equivalent experience in computer science, business, mathematics, or a related field.

• Generally less than 2 years of relevant experience.

• Familiarity with installation, configuration, and troubleshooting for software, hardware, and networking equipment.

• Knowledge of Thrivent’s technological capabilities.

• Preferred: Bachelor’s degree or equivalent experience in computer science, business, mathematics, or a related field.

• Preferred: Over 2 years of experience in a technology-focused field.

• Proficiency in learning agility, service orientation, collaboration, analytical thinking, and understanding technology architecture, standards, procedures, and policies.

• Excellent customer service, facilitation, communication, and critical thinking skills.

• Capability to address complex problems.

• Project leadership and interpersonal skills, including active listening and customer care.

🏝️ Benefits

• A variety of bonuses, including annual or long-term incentives.

• Medical, dental, and vision insurance.

• Health savings account.

• Flexible spending account.

• 401k plan.

• Pension plan.

• Life and accidental death and dismemberment insurance.

• Disability insurance.

• Supplemental protection insurance.

• 20 days of Paid Time Off annually.

• Sick and Safe Time.

• 10 paid company holidays.

• Volunteer Time Off.

• Paid parental leave.

• Employee Assistance Program (EAP).

• Well-being benefits.

• Additional employee benefits.