Associate Implementation Consultant – Strategic Advancement Focus

This is a fully remote position, open to applicants in Montana.

📋 Description

• Provide direct support for the successful implementation of Foundant software solutions for new clients through effective collaboration, teamwork, and client engagement.

• Cultivate and maintain in-depth knowledge of Foundant software products.

• Offer clients insights into best practices within the nonprofit sector.

• Educate new clients on how to effectively utilize Foundant software products.

• Assist new clients in configuring their Foundant software products to ensure optimal business process workflows that maximize value.

• Maintain clear communication across all levels of client interaction to facilitate proactive, solution-focused problem identification and resolution.

• Follow up on tasks and projects that arise from client engagements.

• Aid in the migration of clients’ historical data from various sources into Foundant software.

• Provide clients with guidance on best practices for using Foundant’s solutions to enhance their constituency management functions.

• Assist clients in identifying and leveraging features within Foundant’s solutions to achieve their community impact and engagement goals with all constituent audiences.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A minimum of one year of experience in philanthropy (such as grantmaking, scholarship management, fund accounting, or donor relations) OR in client and/or customer service within a SaaS company or related industry.

• Ability to recognize and adapt training methods to suit client learning preferences.

• Strong technical skills and the capacity to learn software applications and analyze data.

• A commitment to exceptional client satisfaction.

• Attention to detail to ensure accuracy in meeting both internal and external customer requirements.

• Outstanding verbal and written communication skills for effective interaction with both internal and external stakeholders.

• Strong time management abilities to manage multiple tasks and meet deadlines.

• Experience in adapting to change within a fast-growing environment.

• Willingness to travel occasionally (approximately 10%).

• Proven experience with Microsoft Excel.

• A Bachelor’s degree in a related field is preferred but not mandatory.

• Previous philanthropic experience is preferred but not required.

🏝️ Benefits

• Competitive salary and benefits package.

• Tuition and lifestyle reimbursements.

• Customized mindfulness and fitness programs.

• Flexible paid time off policy.